We are thrilled to unveil the new face of our organisation as we officially transition from Fidens Support Services to Fidens. 

This name change marks an exciting new era for us, reflecting our growth, vision, and commitment to serve. 

Our updated name speaks to a broader mission that unites every aspect of our work, building a place of belonging for all we support.

Introducing Our New Logo and Visual Identity

At the heart of our new logo lies a cross, springing from the “f” in Fidens.

This cross is everything. It symbolises our foundation in Christian values, serving as a reminder of our commitment to compassion, empowerment, and integrity in everything we do.

This powerful symbol not only represents our faith but also reflects our purpose—to be a light and support in the lives of those we serve.

Expanding Services and Supporting Our Community

Alongside our rebrand, we’re expanding our offerings to better meet the needs of our community. Our Allied Health Services now include comprehensive support across various disciplines to ensure our clients have access to a full spectrum of care, from physical rehabilitation to mental well-being.

Additionally, we are proud to announce the launch of Fidens Veterans Services, providing holistic care specifically designed to meet the unique needs of our Veterans. Through mental health support, nursing care, social integration, and more, we are dedicated to honoring those who have served.

Stay tuned - many more are coming!

A New Website Experience on the Horizon

With our rebrand, a new website is also on the way! Designed to be user-friendly and informative, our updated site will showcase the full range of Fidens’ services, resources, and support networks, making it easier than ever to connect with us.

Our Brand Passport: Guiding Us Forward

At Fidens, our Brand Passport captures the values that define us—Compassion, Empowerment, Excellence, and Family. These values are the foundation of our work and the promise we make to every individual and family we serve. With our new brand, we are more committed than ever to breaking barriers, building dignity, and changing lives.

Brand Passport:

• WHAT ARE WE IN THE BUSINESS OF (VISION): Breaking barriers, building dignity, changing lives

  
  

• WHO ARE WE?: Fidens

  
  

• WHY DO WE EXIST? (PURPOSE): To build your place of belonging

  
  

• HOW DO WE DO IT? (MISSION): Finding opportunities in every challenge

  
  

• THE BENEFIT TO OUR STAFF: Your fulfilled self
  

• THE BENEFIT TO OUR CLIENTS: Freedom to be more

Our Values:

• Value 1: Compassion Compassion is a Latin word that speaks to the idea of sharing hearts. It’s the faithful friend that comes alongside and rejoices with us or cries with us in our seasons of deepest need. Compassion is the bridge that connects us, transcending words and actions to touch the very core of our being. It’s the heartfelt empathy that fuels our commitment to those we serve every day, the inner burden to offer support and understanding. Compassion means standing by others in their toughest moments, when everyone else has decided to quit. It embodies a business that prioritises social impact, driven by genuine care and real human connections.

  Compassion is our promise, our commitment, our legacy.
  

• Value 2: Empowerment: Empowerment is about seeing beyond limitations, recognising potential where others see obstacles. It’s the belief that every individual has the strength and capability to achieve greatness, regardless of their circumstances.

  At Fidens, we look beyond disabilities, focusing on restoring human dignity to those who are often overlooked.

  Empowerment means providing the tools, opportunities, and support needed to foster independence and self-confidence. It’s about reinforcing hope and courage, helping individuals realise their own worth and capabilities. This is our goal—to empower our community through understanding, recognition, and unwavering support.
  

• Value 3: Excellence Excellence is not merely a goal to achieve but a way of life—a commitment to continuous improvement and uncompromised dedication to value. At Fidens, we embody this philosophy by striving for excellence in every aspect of our work, from recruiting to rostering, from support to communication. It's about setting high standards and consistently meeting or exceeding them. Excellence means being process-driven, focusing on quality, sustainability, and attention to detail. It's about creating an environment that fosters growth and innovation, where every individual is empowered to contribute their best. This is our ethos—pursuing excellence as a habit, every day.
  

• Value 4: Family Behind every face, every interaction, every word, lies a need as deep as the foundation of the earth—the need to belong, to find our tribe, to be family. Family is where acceptance reigns, no matter what you bring to the table. It is a close-knit community built on trust, integrity, and authenticity. Family looks like a business that supports, that hopes even when you have given up on yourself, a business made by people—real people—committed to making everyone feel at home and supported.

  
  

  Family looks like us. Family looks like Fidens.