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Accessibility Statement

This is an accessibility statement from Fidens Support Services.
 

Measures to Support Accessibility

Fidens Support Services takes the following measures to ensure accessibility of Fidens Support Services Website:

  • Include accessibility throughout our internal policies.

  • Integrate accessibility into our procurement practices.

  • Provide continual accessibility training for our staff.

  • Assign clear accessibility goals and responsibilities.

  • Employ formal accessibility quality assurance methods.
     

Conformance Status

The Web Content Accessibility Guidelines (WCAG) defines requirements for designers and developers to improve accessibility for people with disabilities. It defines three levels of conformance: Level A, Level AA, and Level AAA. Fidens Support Services Website is partially conformant with WCAG 2.1 level AA. Partially conformant means that some parts of the content do not fully conform to the accessibility standard.

Feedback

We welcome your feedback on the accessibility of Fidens Support Services Website. Please let us know if you encounter accessibility barriers on Fidens Support Services Website:

  • Phone: 1300 574 244

  • E-mail: hello@fidens.com.au

  • Visitor Address: Level 1/160 Sir Donald Bradman Drive, Hilton SA 5033
     

We try to respond to feedback within 1 business day. However, please allow up to 48 hours for a response.

Compatibility with Browsers and Assistive Technology

Fidens Support Services Website is designed to be compatible with the following assistive technologies:

  • Any web browser on any computer or mobile device with current web browser accessibility.
     

Fidens Support Services Website is not compatible with:

  • Old versions of Windows, Mac OS, or Linux. The same expectation applies to old mobile device operating systems unable to access the current form of web browsing.
     

Technical Specifications

Accessibility of Fidens Support Services Website relies on the following technologies to work with the particular combination of web browser and any assistive technologies or plugins installed on your computer:

  • HTML
     

These technologies are relied upon for conformance with the accessibility standards used.

Limitations and Alternatives

Despite our best efforts to ensure accessibility of Fidens Support Services Website, there may be some limitations. Below is a description of known limitations, and potential solutions. Please contact us if you observe an issue not listed below.
 

Known limitations for Fidens Support Services Website:

  1. Website Text Translation: The entire website's text is presented exclusively in English, with no options provided within the site to alter the language, as we have not yet been able to incorporate an adequate text translation feature. We are currently directing our efforts towards implementing this feature on our website. Alternatively, you can utilize Google Translate or right-click on the page to translate it into your preferred language for readability.
     

Assessment Approach

Fidens Support Services assessed the accessibility of Fidens Support Services Website by the following approaches:

  • Self-evaluation
     

Formal Complaints

Formal complaints are directed to our Director, who promptly addresses any issues you may be experiencing. Our dedicated procedure ensures that complaints are handled with respect and priority, guaranteeing a fully accessible system for all users.

Formal Approval of this Accessibility Statement

This Accessibility Statement is approved by:
 

Fidens Support Services
Rosie Charitopoulos
Director

Date

This statement was created on 4 March 2024 using the W3C Accessibility Statement Generator Tool.

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