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  • What does "Fidens" stand for?
    The word "Fidens" is a Latin word which embodies the definition of "Strength, Courage, and Fearlessness". A suitable name for a company with values that instil these principles.
  • How is Fidens Support Services culturally aware?
    Our management team includes individuals from Aboriginal/Indigenous backgrounds who have undergone specialized mental health first aid training tailored for Aboriginal communities. Additionally, our team has received internal cultural awareness training to ensure a deep understanding of Indigenous perspectives and needs. We actively collaborate with Aboriginal organizations, including the Aboriginal Legal Rights Movement (ALRM), fostering meaningful partnerships to support Indigenous communities.
  • What is NDIS and am I eligible?
    For any additional enquires involving NDIS specific questions, we always recommend referring directly to the NDIS website:
  • How can I make Fidens Support Services my NDIS provider?
    The best way is to contact our support team directly via our Contact Us page. Either send us a message, or call us directly on our helpline to get in contact with our support team. They'll be sure to answer any questions you have and take you through the necessary steps of becoming one of our cherished participants.
  • Is SIL funding required to be specified in participants' plans?
    We require a minimum of 5 hours of daily support, which can be sourced from CORE funding. Our participants undergo a thorough matching process to ensure compatibility with their support peers. This careful selection approach aims to foster harmonious and supportive environments for all involved. For further information, feel free to contact our team.
  • How do you ensure successful participant matching for SIL placements?
    Our participants undergo a meticulous matching process, followed by a transition phase that includes meet-and-greet sessions. During this phase, participants stay overnight for a couple of days to familiarize themselves with the environment before fully transitioning. Furthermore, Fidens management collaborates closely with participant stakeholders to ensure that all staff are extensively trained to meet diverse participant needs and behaviours.
  • Do you have SIL cluster homes or stand alone homes?
    We provide both options! Additionally, the majority of our homes have been personally constructed by us, guaranteeing a superior standard compared to what most other NDIS providers offer. All our homes meet NDIS requirements essential for supporting participants with physical and mental health disabilities. This assurance is made possible through our partnerships in the building industry. For more details on our available homes, please visit the Properties tab located in the header menu.
  • How does Fidens assist incarcerated participants reintegrate into the community?
    Fidens takes proactive steps to support individuals transitioning from incarceration back into the community. Our management team visits participants in the prisons to initiate the process and collaborate with organizations within correctional facilities. We organize necessary supports well before their release date and liaise with parole or community corrections to facilitate a seamless transition. This comprehensive approach ensures that individuals receive the necessary support and resources for a successful reintegration into society.
  • How can I get in contact with the Western Australia Branch?
    Feel free to reach out to our branch General Manager, Lorraine, for any inquiries related to WA via email at Alternatively, messages sent via the Contact Us page relating to WA, will automatically be directed to our WA branch.
  • Do you have any career opportunities available in Western Australia?
    You can find all available career opportunities listed on our Careers page. Stay informed about new openings by signing up for our newsletter. We'll notify you as soon as a new position becomes available on our website.
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