Question 1

What does "Fidens" stand for?

Accepted Answer

The word "Fidens" is a Latin word which embodies the definition of "Strength, Courage, and Fearlessness". A suitable name for a company with values that instil these principles.

Question 2

How is Fidens Support Services culturally aware?

Accepted Answer

Our management team includes individuals from Aboriginal/Indigenous backgrounds who have undergone specialized mental health first aid training tailored for Aboriginal communities.

Additionally, our team has received internal cultural awareness training to ensure a deep understanding of Indigenous perspectives and needs.

We actively collaborate with Aboriginal organizations, including the Aboriginal Legal Rights Movement (ALRM), fostering meaningful partnerships to support Indigenous communities.

Question 3

What is NDIS and am I eligible?

Accepted Answer

For any additional enquires involving NDIS specific questions, we always recommend referring directly to the NDIS website: https://www.ndis.gov.au/applying-access-ndis/am-i-eligible (https://www.ndis.gov.au/applying-access-ndis/am-i-eligible)

https://www.youtube.com/watch?v=qZOjPBJiBPg

Question 4

How can I make Fidens Support Services my NDIS provider?

Accepted Answer

The best way is to contact our support team directly via our Contact Us page. Either send us  a message, or call us directly on our helpline to get in contact with our support team.

They'll be sure to answer any questions you have and take you through the necessary steps of becoming one of our cherished participants.

Question 5

Is SIL funding required to be specified in participants' plans?

Accepted Answer

We require a minimum of 5 hours of daily support, which can be sourced from CORE funding. Our participants undergo a thorough matching process to ensure compatibility with their support peers.

This careful selection approach aims to foster harmonious and supportive environments for all involved.

For further information, feel free to contact our team.

Question 6

How do you ensure successful participant matching for SIL placements?

Accepted Answer

Our participants undergo a meticulous matching process, followed by a transition phase that includes meet-and-greet sessions.

During this phase, participants stay overnight for a couple of days to familiarize themselves with the environment before fully transitioning.

Furthermore, Fidens management collaborates closely with participant stakeholders to ensure that all staff are extensively trained to meet diverse participant needs and behaviours.

Question 7

Do you have SIL cluster homes or stand alone homes?

Accepted Answer

We provide both options! Additionally, the majority of our homes have been personally constructed by us, guaranteeing a superior standard compared to what most other NDIS providers offer.

All our homes meet NDIS requirements essential for supporting participants with physical and mental health disabilities. This assurance is made possible through our partnerships in the building industry.

For more details on our available homes, please visit the Properties tab located in the header menu.

Question 8

How does Fidens assist incarcerated participants reintegrate into the community?

Accepted Answer

Fidens takes proactive steps to support individuals transitioning from incarceration back into the community.

Our management team visits participants in the prisons to initiate the process and collaborate with organizations within correctional facilities.

We organize necessary supports well before their release date and liaise with parole or community corrections to facilitate a seamless transition.

This comprehensive approach ensures that individuals receive the necessary support and resources for a successful reintegration into society.