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Service Delivery Manager

Hilton SA, Australia

Job Type


Disability Care


Full Time

Fidens HQ


About Your Role

As our Service Delivery Manager, you'll be the cornerstone of operational efficiency and the driving force behind exceptional participant support. Leveraging your expertise in the NDIS sector, you'll orchestrate a myriad of responsibilities, from overseeing progress notes to coordinating training initiatives, all pivotal in ensuring our service delivery exceeds expectations!

Some responsibilites include:

  • Lead and mentor our service coordinator team, reinforcing company values and expectations.

  • Ensure efficient operation of residential SIL houses, handling administrative tasks meticulously.

  • Facilitate client meetings, fostering community engagement through menu planning and activity coordination.

  • Collaborate with diverse stakeholders for seamless service provision, from families to healthcare professionals.

  • Stay updated on NDIS regulations, guiding the team towards compliance excellence while supporting workers and participants.

Minimum Requirements/Qualifications

  • Essential prior experience in NDIS industry and service delivery positions.

  • Genuine dedication to person-centered care and enhancing lives.

  • Capacity to excel in fast-paced, dynamic environments, handling pressure adeptly.

Why Fidens?

At Fidens, we're more than just a support service provider; we're a family dedicated to empowering individuals in the SIL (Supported Independent Living) and STA (Short-Term Accommodation) environments. Our commitment to person-centered care ensures that each participant receives the tailored support they deserve, both in their homes and out in the community.

Why Fidens?

  • We offer avenues for career advancement and learning.

  • Experience a supportive and inclusive team environment where your contributions matter.

  • Participate in regular team meetings to enhance collaboration and communication.

  • Contribute to building a positive, personal, and professional reputation with Fidens.

  • Join a supportive and passionate team dedicated to making a difference.

  • Engage in opportunities for professional growth and development.

  • Be part of an organization committed to excellence in service delivery and participant satisfaction.

If you're ready to lead with heart and dedication, we want to hear from you! APPLY NOW and become part of the Fidens family, where every day is an opportunity to make a difference.

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