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Service Delivery Administrative Assistant

Hilton SA, Australia

Job Type


Disability Care


Full Time

Fidens HQ


About Your Role

As the essential support to our Service Delivery Manager, you'll be ensuring operations run smoothly and exceptional participant support. With NDIS background, you'll oversee everything from progress notes to training coordination, playing a vital role in our service delivery excellence!

Some responsibilities include:

  • Maintain updated records by reviewing progress notes, incident reports, and behavior reports daily.

  • Communicate effectively with the Service Delivery Manager regarding concerns, questions, or positive stories.

  • Assist in managing incident reports and correspond with external stakeholders on various matters.

  • Organize trainings and meetings for support staff and serve as a liaison between office/management and support teams.

  • Ensure accurate record-keeping, participate in meetings, manage complaints, and develop resources to support staff and streamline processes.

Minimum Requirements/Qualifications

  • Prerequisite: Previous experience in a similar role(s) within the NDIS sector.

  • Excellent organizational skills.

  • Strong communication abilities.

  • Proficient in multitasking and problem-solving.

  • Passionate about making a difference and supporting those in need.

Why Fidens?

Join us at Fidens Support Services, where we champion inclusion to uplift lives and communities. If you're passionate about delivering excellent services and eager to make a difference, consider joining us as our Service Delivery Administrative Assistant.

Why Fidens?

  • We offer avenues for career advancement and learning.

  • Experience a supportive and inclusive team environment where your contributions matter.

  • Participate in regular team meetings to enhance collaboration and communication.

  • Contribute to building a positive, personal, and professional reputation with Fidens.

If you're ready to thrive in a nurturing environment and make a real impact, APPLY NOW! Join our team at Fidens and be part of a community where every day brings opportunities to spread joy and create positive change.

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